Privacy Policy

Suro Health Pty Ltd (ACN 110 446 234)

Suro Health Pty Ltd (ACN 110 446 234) (Suro Health) is committed to treating your personal information in accordance with privacy law. This Privacy Policy sets out Suro Health’s privacy obligations to you and explains the types of personal information that we may collect, hold, use and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.

In this Privacy Policy the terms ‘personal information’ and ‘sensitive information’ have the following definitions:

• ‘personal information’ means information that identifies you or can be used to identify you, or from which you are reasonably identifiable; and
• ‘sensitive information’ is a sub-set of personal information and includes information about your health,health services provided to you and your claims. Sensitive information is more protected under Privacy Laws than are other forms of personal information.

In this Privacy Policy, and unless otherwise stated, all references to 'personal information' include 'sensitive information'.

What personal information we collect and store: Depending on the individual circumstances, the types of personal information that we may collect include contact information (such as your name, date of birth, address, email address, telephone number, fax number, emergency contact information), company name and position title, health information and particulars of health services provided.

How we collect personal information: Personal information may be collected by Suro Health from our clients and examinees, as part of the service we provide, in person, via the phone, forms and during telehealth appointments. Where possible, reasonable and practical to do so, we will collect your personal information directly from you, in person, in writing, over the phone, through text messages, by facsimile or by email. We may be recording and storing: (a) online consultations (audio and/or visual) via various computer technology and/or (b) online/in-person consultations via CCTV cameras (visual only), both for quality assurance, dispute resolution and similar purposes.

Unless otherwise provided, where necessary and with your consent, we supplement the information we receive from you with information from third party sources, including from:

• your representatives;
• the person or organisation who referred you to our service;
• other stakeholders who are the subject of our service;
• other third parties who have been asked to provide your information to us;
• your treating healthcare providers;
• individuals such as interpreters and/or carers who are assisting the examinee who is the subject of our service;
• our clients who make enquiries or referrals to use our service;
• individuals who provide services to Suro Health, including our specialists and contractors;
• our employees or individuals who are employed with us;
• Government and law enforcement agencies, insurance companies, solicitors, doctors, public authorities, Courts and Tribunals who refer patients and claimants for assessment;
• public registries and publicly available records; and
• regulatory and licensing bodies.

The purposes for which we collect, hold and use personal information: All personal information collected by Suro Health is used solely for our business functions and activities. It may be used for the purposes of allowing Suro Health:

• to provide our service to you or the parties that referred you to us;
• for your treatment purposes;
• to carry out our functions as a provider of medicolegal and associated independent reporting services;
• to access and obtain medical records and history from treating healthcare providers;
• to manage complaints and queries;
• to comply with our legal and regulatory obligations;
• for other purposes for which you have provided your explicit or implied consent;
• for other purposes as required or authorised under law.

We will only request information that we believe to be reasonably necessary for us to perform our key functions and activities, and that is necessary to allow our specialists to provide a comprehensive assessment and opinion. The personal information that we collect will be disclosed in the medical reports we provide to our referring clients (third parties who referred you to us).

Disclosure of personal information: In the course of undertaking Suro Health’s key functions and activities, it may be necessary for us to use or disclose your personal information to our employees and other parties including the organisation or individuals who referred you to our services, to the medical providers and specialists that we engage to provide services, as well as to other third parties and subcontractors that provide services to us. Suro Health will only use or disclose your personal information for the primary purpose for which it was collected, or a directly related secondary purpose you would reasonably expect. Where we need to use or disclose your personal information for a secondary purpose, unless otherwise required or permitted by law, we will only do so with your consent.

Security of personal information Suro Health follows privacy control measures in order to protect your personal information from misuse, interference, and loss, or from unauthorised access, modification ordisclosure. Suro Health may hold information in both hardcopy and electronic forms.

How you may access and correct your personal information: Suro Health’s suite of products and services are provided to our referring clients. If you were referred to our service by another organisation, we recommend that you approach that organisation directly with requests for access to, or revision of, your personal information.

Under the APPs, you may also be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing to one of the contact addresses below. We will require you to verify your identity and to provide as much detail as possible regarding the information you require and the form in which you wish the information to be provided. We may charge a reasonable fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

If Suro Health deems that your personal information is of a sensitive nature (where we have concerns about your health, wellbeing or safety or other special circumstances exist), then your relevant personal information may be released to your General Practitioner or treating health care provider only.

We endeavour to ensure that the personal information we hold about you is accurate, complete and upto-date. Please contact Suro Health if you believe that the information we hold about you requires correction or is out-of-date. If we are unable to correct your personal information as requested, we will provide you a written notice with the reasons for the refusal and the mechanisms available to complain about the refusal if you are not satisfied with our decision. Further, if we are unable to make the correction, and at your request, we will take such steps as are reasonable in the circumstances to associate with the information, a statement that you believe the information is inaccurate, out-of-date, irrelevant or misleading and details of the amendment sought.

We will endeavour to respond to written requests within 30 business days after a request is received by us.

Website Browsing Links to other websites: Accessing Suro Health’s websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.

Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.

Making a complaint: If you believe that Suro Health has breached one or more of its privacy obligations, your complaint (including a summary of the privacy concern or alleged breach and copies of any relevant documentation) shall be addressed to one of the contacts provided in Suro Health Contact Details sectionbelow. Suro Health will investigate the complaint and will endeavour to respond to you within 30 business days. Suro Health will take immediate steps to redress proven privacy concerns or breaches.

Lodging a complaint with the Australian Information Commissioner – personal information: If you do not receive a response from Suro Health after 30 days or if you are not satisfied with the response, you can then lodge a complaint with the OAIC (telephone: 1300 363 992 | at www.oaic.gov.au).

Access to this Policy: This policy can be viewed at our website at www.surohealth.com.au. Alternatively, you can request a copy of this policy using our contact details below.

COMPANY NAME Contact Details Postal Address: GPO Box 1833, Brisbane Qld 4001 Australia | T: +61 ______- | E: admin@surohealth.com.au